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LUNACLEAN CO.
Reserve a Cleaning

Rescheduling Policy

Effective date: August 26, 2026
Version: 1.0

This Rescheduling Policy applies to confirmed Luna Cleaning Co. appointments and is incorporated into the Terms of Service.

Customer-requested changes

  • 24 hours or more before the scheduled start: Request an available replacement time through the client portal or contact Luna. No rescheduling fee applies.
  • Less than 24 hours before the scheduled start: Online changes close and the request requires manual review. A replacement time is not guaranteed. Luna does not impose an automatic late-change fee. A charge may apply only when the confirmed service order clearly disclosed that charge before acceptance.
  • No confirmed replacement: A request is not effective until Luna confirms the new date and time. If no acceptable replacement is available, the request will be handled under the Cancellation Policy.
  • Scope changes: A change in address, package, property details, add-ons, duration, or cadence may require a new estimate and customer approval before confirmation.

Recurring services

A change to one occurrence does not automatically change the whole series. A series-level schedule or cadence change applies only after Luna confirms the effective date, future schedule, and any price change. An occurrence already inside the 24-hour cutoff requires manual review.

Changes by Luna

Luna may propose a different time because of worker illness, severe traffic, weather, an emergency, unsafe conditions, or another event outside reasonable control. No rescheduling fee applies. If Luna cannot provide the confirmed service and the customer does not accept a reasonable replacement, Luna will initiate a full refund for the unperformed service.

How to reschedule

Use the time shown in the confirmation and specify the relevant time zone when needed. Luna’s business time zone is America/Los_Angeles.