Frequently asked questions
Clear answers. Total confidence.
Everything you need to know before, during, and after your Luna service.
What spaces do you clean?＋
Homes, apartments, offices, studios, and other approved business spaces within our active service area.
Do I need to be present?＋
Not necessarily. You can provide approved access instructions privately during booking. Never place sensitive alarm or key information in ordinary email.
Are supplies included?＋
Your confirmed service plan identifies what Luna provides and any property-specific products or equipment you request.
Can I request focused areas or add-ons?＋
Yes. Choose approved add-ons during booking and describe your highest-priority areas. Large or unusual requests may require a custom quote.
How do rescheduling and cancellations work?＋
The applicable cutoff and fee are shown before you confirm. Eligible changes can be made in the client portal; late requests require direct support.
How is payment handled?＋
Available payment methods appear at checkout. Card details are handled by the configured payment provider and are not stored by Luna’s WordPress site.
What if something needs attention?＋
Contact us promptly under the published service policy. We will review the service record and explain the appropriate resolution.